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/ Technology

When outsourcing fulfillment, it pays to demand performance, expert says

Finding the right outsourcing partner for a retailer’s fulfillment needs can make all the difference in an online retailer’s success, but retailers should set performance targets in areas like order-to-delivery times, consultant Marc Tanowitz says.

Posted 05/21/2009Katie DeatschPost a comment

Finding the right outsourcing partner for a retailer’s fulfillment needs can make all the difference in an online retailer’s success, but retailers should set performance targets in areas like order-to-delivery times, consultant Marc Tanowitz says.

/ Technology

Sweat the details when choosing an outsourcer, online retailer says

Online merchants should weigh the benefits and risks when deciding which functions to outsource. A poor choice could be damaging, but keeping certain functions in-house could lead to stagnation, CompactAppliance.com’s Jason Roussos said at IRCE 2008.

Posted 06/20/2008Don DavisPost a comment

Online merchants should weigh the benefits and risks when deciding which functions to outsource. A poor choice could be damaging, but keeping certain functions in-house could lead to stagnation, CompactAppliance.com’s Jason Roussos said at IRCE 2008.

/ Marketing

The delicate art of delegation in e-retail outsourcing

For small e-retailers trying to grow their businesses, trial and error is often less of a one-off and more like a business plan. That’s the lesson Jason Roussos, president of Richlund Ventures Inc., learned when he began exploring outsourcing.

Posted 06/04/2008Paul DemeryPost a comment

For small e-retailers trying to grow their businesses, trial and error is often less of a one-off and more like a business plan. That’s the lesson Jason Roussos, president of Richlund Ventures Inc., learned when he began exploring outsourcing.

/ Technology

New hosted e-commerce systems options are on the rise

After the application service provider delivery model hit, many e-retailers turned on it. But new hosted systems are a viable option for e-retailers looking to refresh their e-commerce platforms, says Rob Garf of AMR Research.

Posted 08/16/2007Paul DemeryPost a comment

After the application service provider delivery model hit, many e-retailers turned on it. But new hosted systems are a viable option for e-retailers looking to refresh their e-commerce platforms, says Rob Garf of AMR Research.

/ Technology

U.S. Auto Parts Network is taking call center in-house

U.S. Auto Parts Network Inc. has signed an agreement to bring in-house a number of call center employees based in the Philippines. The employees will transition from Access Worldwide, U.S. Auto Parts’ outsourced call center provider.

Posted 05/02/2007Mark BrohanPost a comment

U.S. Auto Parts Network Inc. has signed an agreement to bring in-house a number of call center employees based in the Philippines. The employees will transition from Access Worldwide, U.S. Auto Parts’ outsourced call center provider.

With new owner, AB&C Group gets a new CEO

Mike Lutz, a former executive at Hanover Direct, Spiegel, and JCPenney, has been named CEO of the AB&C Group, a provider of outsourced direct response processing, call center and fulfillment services.

Posted 06/30/2006Kurt PetersPost a comment

Mike Lutz, a former executive at Hanover Direct, Spiegel, and JCPenney, has been named CEO of the AB&C Group, a provider of outsourced direct response processing, call center and fulfillment services.

/ Technology

Labor shortage in India’s call centers could hurt service, Gartner says

Online retailers that outsource customer service or marketing to call centers in India could soon face higher costs, lower quality service and security problems, Gartner reports.

Posted 09/29/2005Paul DemeryPost a comment

Online retailers that outsource customer service or marketing to call centers in India could soon face higher costs, lower quality service and security problems, Gartner reports.

/ Technology

Digital River’s Q2 revenue grows 47% vs. year ago

Q2 revenue at Digital River, provider of e-commerce outsourcing services, increased 47% to $51.1 million in the second quarter of 2004, the company reports. Q2 net income was $10.2 million, an increase of 37% compared to the second quarter of 2004.

Posted 08/01/2005Kurt PetersPost a comment

Q2 revenue at Digital River, provider of e-commerce outsourcing services, increased 47% to $51.1 million in the second quarter of 2004, the company reports. Q2 net income was $10.2 million, an increase of 37% compared to the second quarter of 2004.

/ Technology

Outsourcing falls out of favor among big firms, says new Deloitte survey

Deloitte’s study on outsourcing reports that 70% of participants have had “significant negative experiences” with outsourcing projects and are now exercising greater caution in approaching outsourcing.

Posted 04/19/2005Kurt PetersPost a comment

Deloitte’s study on outsourcing reports that 70% of participants have had “significant negative experiences” with outsourcing projects and are now exercising greater caution in approaching outsourcing.

Outsourcing e-commerce functions helps CompactAppliance improve conversions

By replacing an in-house site search and other e-commerce features with outsourced services, CompactAppliance.com has gained more flexiblity to concentrate on merchandising and improve conversion rates and customer service, the retailer says.

Posted 10/15/2004Kurt PetersPost a comment

By replacing an in-house site search and other e-commerce features with outsourced services, CompactAppliance.com has gained more flexiblity to concentrate on merchandising and improve conversion rates and customer service, the retailer says.

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