Telephony

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1 - 10 of 62 Results

  • Growth curve

    Retailers use chat more, and more effectively, as they grow conversant with its potential.

    Posted 03/01/2010Internet Retailer1 comments

    Retailers use chat more, and more effectively, as they grow conversant with its potential.
  • / Press Release

    Interactive Intelligence Releases Interaction SIP Station

    New communications device offers affordable, reliable and simple alternative to IP desk phones INDIANAPOLIS, Nov. 16, 2009 -- Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, is releasing the Interaction SIP Station™, a new communications endpoint device designed as an affordable, reliable and simple alternative to IP desk phones. “While IP desk phones increasingly offer sophisticated...

    Posted 11/23/2009

    New communications device offers affordable, reliable and simple alternative to IP desk phones INDIANAPOLIS, Nov. 16, 2009 -- Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, is releasing the Interaction SIP Station™, a new communications…
  • / E-Retailers

    Redcats USA plans to shut down a Texas call center

    Noting that more customers are buying online instead of through its catalogs, Redcats USA is closing its Universal City, TX, call center and eliminating close to 500 jobs there, the company says.

    Posted 10/19/2009Katie EvansPost a comment

    Noting that more customers are buying online instead of through its catalogs, Redcats USA is closing its Universal City, TX, call center and eliminating close to 500 jobs there, the company says.
  • Customer service takes on greater importance in tough times

    Many shoppers contact online retailers after making a purchase, putting a premium on service.

    Posted 06/26/2009Internet RetailerPost a comment

    Many shoppers contact online retailers after making a purchase, putting a premium on service.
  • / Press Release

    Moulton Logistics Launches Live Chat to Meet the Online Customer Support Needs of its Direct Response Clients

    Live Chat makes it easy and affordable for DRTV and other direct response marketers to tap into the power of online customer support to increase sales, reduce website abandonment LOS ANGELES, CA- Monday, March 16, 2009 Live Chat, the new online customer support service from Moulton Logistics Management, helps DRTV and other direct response marketers increase online sales and improve customer retention by providing customers with the ability to...

    Posted 03/17/2009

    Live Chat makes it easy and affordable for DRTV and other direct response marketers to tap into the power of online customer support to increase sales, reduce website abandonment LOS ANGELES, CA- Monday, March 16, 2009 Live Chat, the new online customer support service from Moulton Logistics…
  • / Technology

    Playboy.com a hare, not a tortoise, in e-mail customer service

    The publisher and retailer’s web shop reduced the average time it takes to handle an e-mail customer inquiry by 60% with a customer service system that aids contact center agents.

    Posted 09/12/2008Katie EvansPost a comment

    The publisher and retailer’s web shop reduced the average time it takes to handle an e-mail customer inquiry by 60% with a customer service system that aids contact center agents.
  • / Press Release

    Bamboo Cricket Launches Full-service Managed Solution to Accelerate Response and Drive Conversions

    Online retailers immediately connect with customers; stay connected with Live Chat; manage inbound email response; and supplement or fully staff their call centers Online Retailers Prepare for the Holidays Titusville, Florida – August 7, 2008 – Bamboo Cricket, a leading provider of next generation online customer service solutions, today announced Managed Solution, a new platform that enables online retailers of all sizes to promptly address the...

    Posted 08/15/2008

    Online retailers immediately connect with customers; stay connected with Live Chat; manage inbound email response; and supplement or fully staff their call centers Online Retailers Prepare for the Holidays Titusville, Florida – August 7, 2008 – Bamboo Cricket, a leading provider of next…
  • / Press Release

    Bamboo Cricket Makes Customer Service Affordable, Available and Immediate for any Online Business

    Simple and priced at only $99.95 per month-- Small to mid-sized businesses get close to their customers with Live Chat and Inbound Email Management- Toronto, Ontario – May 21, 2008 – Bamboo Cricket, a leading provider of next generation online customer service solutions, today announced that small to mid-sized businesses now have an affordable, easy-to-use tool to equip a site in minutes with automated Live Chat and Inbound Email management....

    Posted 05/23/2008

    Simple and priced at only $99.95 per month-- Small to mid-sized businesses get close to their customers with Live Chat and Inbound Email Management- Toronto, Ontario – May 21, 2008 – Bamboo Cricket, a leading provider of next generation online customer service solutions, today announced that…
  • / Technology

    How Replacements gets more out of its contact center

    With its web-enabled contact center management system, tableware retailer Replacements today handles more than twice the customer volume with about half the customer service staff compared to how it operated under its prior system, the retailer says.

    Posted 05/06/2008Katie EvansPost a comment

    With its web-enabled contact center management system, tableware retailer Replacements today handles more than twice the customer volume with about half the customer service staff compared to how it operated under its prior system, the retailer says.
  • / Press Release

    Talisma Releases Click to Call for Sales Support and Customer Service

    Seamless Escalation from Web to Phone Improves Customer Experience and Contact Center Efficiency Bellevue, WA, April 29, 2008 - Talisma® Corporation (www.talisma.com), the leading Customer Interaction Management (CIM) software solution provider, today announced the release of Talisma Click to Call, a product that enables seamless escalation from Web to phone. For both sales support and customer service, Talisma Click to Call increases the quality...

    Posted 04/29/2008

    Seamless Escalation from Web to Phone Improves Customer Experience and Contact Center Efficiency Bellevue, WA, April 29, 2008 - Talisma® Corporation (www.talisma.com), the leading Customer Interaction Management (CIM) software solution provider, today announced the release of Talisma Click to Call,…

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