All Results
Advertisement
Advertisement
Advertisement
Advertisement
Advertisement
Advertisement
1 - 10 of 62 Results
-
/ E-Retailers
Redcats USA plans to shut down a Texas call center
Noting that more customers are buying online instead of through its catalogs, Redcats USA is closing its Universal City, TX, call center and eliminating close to 500 jobs there, the company says.
Posted 10/19/2009Katie DeatschPost a comment
-
/ Technology
Playboy.com a hare, not a tortoise, in e-mail customer service
The publisher and retailer’s web shop reduced the average time it takes to handle an e-mail customer inquiry by 60% with a customer service system that aids contact center agents.
Posted 09/12/2008Katie DeatschPost a comment
-
/ Technology
How Replacements gets more out of its contact center
With its web-enabled contact center management system, tableware retailer Replacements today handles more than twice the customer volume with about half the customer service staff compared to how it operated under its prior system, the retailer says.
Posted 05/06/2008Katie DeatschPost a comment
-
/ E-Retailers
E-commerce company raises $25 million and plans launch of member-only site
Retail Convergence early this year bought SmartBargains.com, a site that offers off-price apparel and other merchandise. The company is preparing to launch a new, members-only site, RueLaLa.com, which will feature two-day sales of upscale women’s wear.
Posted 04/28/2008Katie DeatschPost a comment
-
/ E-Retailers
Harry & David dials up technology to manage call center ebb and flow
Mail-order fruit and gift retailer Harry & David relies on technology to manage call center load swings that range from 5,000 calls per day in the off-season to 100,000 during the holidays.
Posted 07/25/2007Bill BriggsPost a comment
-
/ Technology
Infinite Mind powers outbound call program with online technology
Direct marketer Infinite Mind uses TV and radio to drive consumers to its web-enabled call center. It maintains an active outbound sales program via hosted technology from Echopass.
Posted 02/20/2007Kurt PetersPost a comment
-
/ Technology
Integration imperative for multi-channel customer service, study finds
Companies that handle customer service effectively across phone and web support it with common processes and technology, a Forrester report finds. And increasingly, they’re leveraging in-bound online queries to boost revenue.
Posted 11/10/2005Mary WagnerPost a comment
-
/ Technology
U.S. Auto Parts reduces call waiting times 80% with VoIP call center
With a Voice Over Internet Protocol call center system installed earlier this year, U.S. Auto Parts Network has cut its longest waiting time for customer service calls from 5 minutes to one minute, founder Sol Khazani says.
Posted 09/29/2005Paul DemeryPost a comment
-
/ Technology
Self-serve support falls short on web sites, driving customers to the phone
57% of consumers have more than once called a contact center after trying to use web site self-service, only to find out that the agent was unable to help them use the self-service features, Genesys Telecommunications Laboratories says in a new report.
Posted 07/20/2005Kurt PetersPost a comment
-
/ Technology
ICMI survey gives e-monitoring a C-minus
Quality assurance monitoring on how contact center agents handle e-mail and chat falls short of phone quality assurance monitoring. Only 61% of centers polled by the ICMI monitor e-mails and only 8.7% monitor chat.
Posted 06/23/2005Paul DemeryPost a comment
Advertisement
Advertisement
