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1 - 8 of 8 Results
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/ E-Retailers
Amazon & Sam’s Club score high on customer experience
Ace Hardware, Nordstrom and Costco also rank in a Temkin survey.
Posted 02/27/2013Stefany MoorePost a comment
Related Searches:Costco E Commerce | Costco | Grocery
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/ E-Retailers
Retailers improve brand value but stumble on customer satisfaction
Reports show retail brands are gaining value, even though consumers are less satisfied.
Posted 02/22/2012Allison Enright1 comments
Related Searches:Home Depot Online Sales Statistics | Customer Satisfaction Survey | Customer Satisfaction
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/ Technology
Shoppers trust Amazon the most among major retailers
Retail scores the highest among a dozen industries in a new survey by Temkin Group.
Posted 10/18/2011Don DavisPost a comment
Related Searches:Rite Aid | Bj's Wholesale Club | Online Marketplace
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/ Technology
Amazon.com is tops in customer experience, survey says
Retailers, led by Amazon, took 15 of the top 20 spots in consumer experience.
Posted 03/29/2011Allison Enright1 comments
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/ Technology
A study rates retailers’ online store locators as mediocre
That’s because they fail to support a shopper’s goal after he finds the nearby store.
Posted 12/21/2010Zak StamborPost a comment
Related Searches:Kroger
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/ Technology
The online channel falls short in delighting customers, new study says
Consumers get a better customer service experience via telephone and in-person settings than online.
Posted 06/01/2010Internet RetailerPost a comment
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/ Technology
Customer experience analyst leaves Forrester to start his own firm
Bruce Temkin, who specialized in analyzing online customer experience at research and advisory firm Forrester Research Inc., has left to form his own consulting firm, Temkin Group.
Posted 05/03/2010Internet RetailerPost a comment
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Customer Service
Social networks and mobile: new ways to serve customers
Posted 07/01/2010Internet Retailer1 comments
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