/ Technology

Top retailers improve their service skills

Zappos and Frontgate repeat as customer service leaders in an annual study.

Posted 01/23/2013Allison EnrightPost a comment

Related Searches:Home Depot | Saks Fifth Avenue | Zappos

/ Marketing

Online shoppers still prefer e-mail for getting friends’ advice on purchases

E-mail a friend edged out Share buttons and other social options, a new study says.

Posted 10/04/2012Paul DemeryPost a comment

Related Searches:Insparq | Top 10 Etailers

/ Technology

Web shoppers are more inclined to share details with retailers than with social networks

And most of those shoppers have chilly feelings toward geo-targeting, a study finds.

Posted 08/01/2012Thad RueterPost a comment

/ Technology

Brands make big improvements to their small-screen sites

A new analysis of 50 m-commerce sites finds most have improved mobile shopping.

Posted 07/26/2012Katie DeatschPost a comment

Related Searches:Top 100 Etailers | Rei | Top 10 Retail Product Searches

/ Technology

Retailers’ m-commerce investments, traffic and revenue are up considerably

This year, 30% of retailers will invest more than $100,000, a new survey finds.

Posted 04/18/2012Bill Siwicki2 comments

Related Searches:Freedman

/ Marketing

E-retailers improve site navigation

The E-tailing Group also finds more focus on mobile and social commerce.

Posted 01/25/2012Stefany MoorePost a comment

/ E-Retailers

The avid web shopper steps into the IRCE 2012 spotlight

This 21st century shopper will be the focus of the world's largest e-commerce conference.

Posted 12/22/2011Don DavisPost a comment

/ Technology

Hate that gift? Some e-retailers ease holiday return policies

Thirteen of the Top 100 retailers offer shoppers more time to return holiday purchases.

Posted 11/23/2011Don DavisPost a comment

Related Searches:Top 10 Etailers | Eddie Bauer