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/ Technology
Global e-commerce sales will top $1.25 trillion by 2013
China’s e-commerce market is growing 130% a year, a U.K. e-retail trade group says.
Posted 06/14/2012Internet RetailerPost a comment
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/ Technology
Another privacy bill is introduced in Congress
A day after a privacy bill arrives in the Senate, one arrives in the House.
Posted 04/14/2011Allison EnrightPost a comment
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/ Technology
A matter of privacy
Congress is drafting bills that could limit the data marketers collect about online shoppers.
Posted 03/21/2011Allison EnrightPost a comment
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/ Technology
Online retailers can breathe easier about electronic order confirmations
Federal appeals court rules for 1-800 Contacts in transaction security case.
Posted 08/13/2010Thad RueterPost a comment
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/ Press Release
Charles Isaacs Joins KANA as CTO
New CTO Brings Extensive Knowledge-Powered Customer Service Solutions Experience to KANA MENLO PARK, Calif., September 15, 2004 --KANA® (NASDAQ: KANA), a leading provider of Service Resolution Management (SRM) solutions, today announced that Charles Isaacs has joined the company as chief technology officer (CTO). In this role, Mr. Isaacs will be responsible for the company’s product strategy and vision leveraging his years of experience in...
Posted 09/20/2004
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/ Press Release
KANA Expands Lead in E-mail Response Automation With Banter Server Integration to KANA Response
KANA Customers Using the World-Leading E-mail Response Management Solution Benefit from Banter’s Technology for Understanding and Automating Online Written Communication SAN FRANCISCO and MENLO PARK, Calif., July 14, 2003 --KANA® (NASDAQ: KANA), a leading provider of enterprise customer support and communications applications, today announced that it has embedded Banter Server in KANA Response™ software. The integrated technology enables more...
Posted 07/18/2003
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/ Press Release
KANA’s External-Facing Contact Center Solutions Helps 1-800-FLOWERS.COM Save Money, Increase Productivity
E-Commerce Leader Increases Contact Center Productivity By 35 Percent With KANA Response MENLO PARK, Calif. - June 12, 2002 -KANA® (NASDAQ: KANA), the leading provider of external-facing eCRM solutions, today announced that 1-800-FLOWERS.COM, Inc. (Nasdaq: FLWS), the leading multi-channel retailer of thoughtful gifts for all occasions, has experienced a strong increase in employee productivity and reduction in e-mail response times with the...
Posted 06/14/2002
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/ Press Release
KANA APPOINTS TANYA DINS CHIEF INFORMATION OFFICER
FOR IMMEDIATE RELEASE Seasoned Executive Brings More Than 18 Years of Global Information Technology Experience MENLO PARK, Calif. - August 29, 2001 - KANA (Nasdaq: KANA), the leading provider of next generation eCRM solutions, today announced the appointment of technology industry veteran Tanya Dins as chief information officer for KANA. As CIO, Tanya will be responsible for the planning, strategy, and implementation of technology within the...
Posted 08/29/2001
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