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/ Press Release
Cooking.com Selects inContact from UCN
Top Online Housewares Retailer Upgrades to UCN’s On-Demand Contact Center Solution Salt Lake City - October 14, 2008 - UCN, Inc. (NASDAQ: UCNN), a market leader in on-demand contact center software for intelligent contact routing and agent improvement, has signed a one-year, renewable agreement for a new implementation of inContact® with Cooking.com, a top award-winning online retailer. Cooking.com also operates e-commerce stores for major brands...
Posted 10/14/2008
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/ Press Release
1-800-FLOWERS.COM Expands Use of Echo from UCN
UCN’s unique, automated survey product empowers1-800-FLOWERS.COM service agents to improve interactions with customers, while reducing QA monitoring costs SALT LAKE CITY – AUGUST 6, 2007 - After a successful implementation of the UCN (OTC.BB: UCNN) Echo™ customer satisfaction survey product in all of its 1-800-FLOWERS.COM contact centers staffed by over 1600 customer service representatives (CSRs), 1-800-FLOWERS.COM, Inc. is now rolling out Echo...
Posted 08/07/2007
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/ Press Release
Former Nuance Senior Executive Joins LiteScape as EVP of Sales and Marketing
Industry Executive Brings Proven Experience in Building High Performing Teams to VoIP Leader Redwood Shores, Calif., April 24, 2006-LiteScape Technologies, Inc. (www.litescape.com), a leading provider of VoIP business applications, today announced the appointment of Rod Hamlin, former senior vice president of global sales and services at Nuance Communications, as the new executive vice president of sales and marketing of LiteScape. Hamlin joins...
Posted 04/24/2006
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