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/ Technology
HalloweenExpress.com finds live chat makes customer service agents more efficient
Despite sales rising 32% last October, the retailer used fewer agents than the year before.
Posted 04/12/2012Zak StamborPost a comment
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Sponsored Supplement: The growing popularity and power of live chat
Retailers can wring the greatest benefits from live chat when they focus on the nuances of its deployment, satisfying customers every step of the way.
Posted 09/01/2012Post a comment
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Chat's next wave
New technology and old-fashioned retail smarts help web merchants maximize live chat returns.
Posted 08/01/2012Zak StamborPost a comment
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