/ E-Retailers

Amazon launches a supply site for businesses

The new AmazonSupply.com offers more than 500,000 items.

Posted 04/23/2012Kevin Woodward3 comments

Related Searches:Online Buying Habits | Amazonsupply | W.w Grainger Inc

/ Marketing

Grainger’s Canadian business unit grows through acquisition

Purchase of Quebec-based Fercomat follows the August acquisition of a supplier in the Netherlands.

Posted 09/27/2011Bill BriggsPost a comment

/ Technology

The appeal of live service

A fifth of the top 100 online retailers, including Amazon, Nordstrom and Blue Nile, have humans answering the phone when consumers call with questions about products, deliveries and other shopping-related issues, according to a new study from StellaService. Relying on the robot-voiced prompts of automated phone systems can lead to longer hold times and frustrated consumers hanging up.

Posted 08/24/2011Thad Rueter1 comments

Related Searches:Oriental Trading Company | Net-a-porter | Oriental Trading Co Inc

/ E-Retailers

Grainger keeps on building its e-commerce staff

Former Whitney Automotive web executive Geoff Robertson joins Grainger in a strategic role.

Posted 07/26/2011Mark BrohanPost a comment

Related Searches:Geoff Robertson | Paul Miller | Paul Miller Sears

/ E-Retailers

The web grows in importance at W. W. Grainger

Within several years e-commerce could account for 40% of total sales.

Posted 07/20/2011Mark BrohanPost a comment

Related Searches:B2b E-commerce | Paul Miller Sears | Mro

/ E-Retailers

Grainger approaches $2 billion in annual e-commerce sales

The web accounted for 25% of all sales in 2010.

Posted 03/17/2011Mark BrohanPost a comment

Related Searches:Grainger | W.w Grainger Inc