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/ Technology
Gaptidings.com lets shoppers make holiday greetings videos
Gap and Yahoo are helping consumers make and share video holiday greetings. Consumers can create their own one-minute greeting videos and post them on Gaptidings.Yahoo.com to share with family and friends.
Posted 12/20/2007Kurt PetersPost a comment
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/ Technology
First it was spammers; now it’s “spimmers” facing lawsuits
Taking the battle against e-mail spam to the world of instant messaging, AOL has filed its first lawsuit targeting people who send large volumes of unsolicited messages to consumers through AOL’s instant messaging service and online chat rooms.
Posted 10/29/2004Kurt PetersPost a comment
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/ Technology
More users bypassing browsers to access the web via Internet applications
76% of active web surfers have accessed the Internet through media players, instant messaging and file sharing applications instead of browsers, says Nielsen/NetRatings. Windows Media Player has the largest reach at 34% of the active user base.
Posted 12/30/2003Mary WagnerPost a comment
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/ Technology
Live help may be picking up at retail sites
Wider use of instant messages may make web site live chat a more popular customer service option. The availability of live chat increased average dollars spent per customer by 50% at one e-retailer.
Posted 02/18/2002Kurt PetersPost a comment
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/ Press Release
FaceTime Announces Enterprise Deployment of Real-Time Distributed Customer Service Application at Leading Retailer
FOR IMMEDIATE RELEASE For FaceTime: Kerry Coulter Michele Barnum (415) 447-6115 kerry@msrcommunications.com michele@msrcommunications.com For RedEnvelope: Astrid Stevenson 415-371-9100 x293 astevenson@RedEnvelope.com RedEnvelope Invests Further in FaceTime`s Instant Customer Application for Call Center Communications and Customer Interaction Foster City, Calif., May 20, 2002 - FaceTime Communications, the leading provider of network-independent...
Posted 05/21/2002
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