/ E-Retailers

How feedback tools help The Container Store satisfy consumers

The retailer better understands how online research influences purchases.

Posted 04/12/2012Allison EnrightPost a comment

/ Technology

HalloweenExpress.com finds live chat makes customer service agents more efficient

Despite sales rising 32% last October, the retailer used fewer agents than the year before.

Posted 04/12/2012Zak StamborPost a comment

Related Searches:Customer Service | Live Chat

/ Technology

Diamond retailer Whiteflash.com finds chat helps sales sparkle

Average order values are up 67% through live chat customer service sessions.

Posted 04/11/2012Paul DemeryPost a comment

Related Searches:Jewelry | Whiteflash | Jewelry Sales

/ Marketing

Fewer big e-retailers send e-mail reminders about items left in shopping carts

But a study finds that more of these messages contain relevant images.

Posted 04/10/2012Thad RueterPost a comment

Related Searches:Shopping Cart | Cart Abandonment | Shopping Cart Abandonment

/ Technology

Few retailers face up to the customer service aspect of Facebook

25% of retailers ignore questions posed on their own Facebook pages, a report says. 

Posted 04/09/2012Zak Stambor2 comments

Related Searches:Stellaservice | Bed Bath And Beyond | J Crew

/ E-Retailers

ShoeDazzle steps away from its subscription model

The online shoe retailer also will start selling apparel and lingerie.

Posted 03/29/2012Zak Stambor1 comments

Related Searches:Shoedazzle | Internet Shoe Sales

/ Marketing

Selling on Facebook works—for some

The average revenue of Ecwid-powered storefronts increased 40% in 2011.

Posted 03/28/2012Zak StamborPost a comment

Related Searches:Facebook | F-commerce | Gamestop

/ Technology

Two-thirds of online shoppers have tried live chat

75% will have done so by 2013, according to the E-tailing Group.

Posted 03/27/2012Allison EnrightPost a comment

Related Searches:Chat | Live Chat | Online Shopping Statistics