/ Marketing

IRWD 2012: Listen. Create. Test. Repeat.

Success in e-commerce requires each retailer to match its strengths to customer needs.

Posted 02/14/2012Don DavisPost a comment

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/ Marketing

Standing out from the crowd at IRWD 2012

1,000 are expected to attend the world’s largest web design and usability conference.

Posted 02/08/2012Paul Demery1 comments

/ Marketing

No matter the product, great design depends on customers’ desires

An IRWD keynoter will detail how ‘agile development’ can craft winning web sites.

Posted 12/06/2011Mark BrohanPost a comment

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/ Technology

The Thanksgiving weekend brings site headaches for multiple online retailers

PC Mall, Crutchfield, American Eagle and Target are among the retailers suffering problems.

Posted 11/28/2011Thad RueterPost a comment

Related Searches:Cyber Monday | Worst Retail Sites | Toys R Us

/ E-Retailers

Staples upgrades its B2B site

The office supplies chain unveils a new site for larger businesses and government agencies.

Posted 11/16/2011Don DavisPost a comment

Related Searches:W.w Grainger Inc | Staples Inc | B2b

/ Marketing

Grainger’s Canadian business unit grows through acquisition

Purchase of Quebec-based Fercomat follows the August acquisition of a supplier in the Netherlands.

Posted 09/27/2011Bill BriggsPost a comment

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/ Technology

The appeal of live service

A fifth of the top 100 online retailers, including Amazon, Nordstrom and Blue Nile, have humans answering the phone when consumers call with questions about products, deliveries and other shopping-related issues, according to a new study from StellaService. Relying on the robot-voiced prompts of automated phone systems can lead to longer hold times and frustrated consumers hanging up.

Posted 08/24/2011Thad Rueter1 comments

Related Searches:Sierra Trading Post Inc | Net A Porter | Stellaservice

/ E-Retailers

Grainger keeps on building its e-commerce staff

Former Whitney Automotive web executive Geoff Robertson joins Grainger in a strategic role.

Posted 07/26/2011Mark BrohanPost a comment

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