/ Technology

Two-thirds of online shoppers have tried live chat

75% will have done so by 2013, according to the E-tailing Group.

Posted 03/27/2012Allison EnrightPost a comment

/ Marketing

Baccarat makes a second attempt at U.S. e-commerce

The French luxury crystal maker plans to launch other sites globally in 2012.

Posted 03/21/2012Allison EnrightPost a comment

/ Marketing

Just what she wants

Visitors to Gemvara.com make it personal.

Posted 11/29/2011Allison EnrightPost a comment

Related Searches:Gemvara

/ Technology

Live chat use is on the rise, survey says

20% of U.S. consumers prefer it over phone or e-mail, The E-tailing Group says.

Posted 05/10/2011Allison EnrightPost a comment

/ Technology

E-retailers say live chat is critical and builds conversions

A survey suggests that holiday shoppers who chat convert at least 20% of the time.

Posted 02/18/2011Allison EnrightPost a comment

/ Technology

Want repeat customers? Use online tools

A global survey finds that consumers like customer service features many e-retailers employ.

Posted 02/18/2011Allison EnrightPost a comment

/ Marketing

Low-cost resources can have a high impact on e-retailer sites

Web designers present low-cost alternatives to costly web add-ons.

Posted 02/16/2011Allison EnrightPost a comment

Related Searches:Scene7

/ Technology

Specialty pharmacy implements video chat

ITSRx.com pharmacists use video to consult one on one with patients.

Posted 01/21/2011Allison EnrightPost a comment