/ Technology

Survey finds consumers want more live online help options

Online browsers are more likely to become buyers if given access to live online help—via phone or text chat—suggests a new ATG-commissioned survey.

Posted 10/13/2009Katie DeatschPost a comment

Search leads, but Facebook gains as a shopping tool

Consumers often find products through search engines, but Facebook gains ground among younger demographics.

Posted 01/01/2011Internet RetailerPost a comment

Information, please

E-commerce sites that provide more information could close more sales, an ATG report suggests.

Posted 05/27/2010Don DavisPost a comment

Getting personal helps boost web sales

45% of online shoppers are more likely to shop at sites that offer personalized shopping recommendations, says ChoiceStream Inc.

Posted 12/31/2007Internet RetailerPost a comment

Getting personal

Retailers are turning to site personalization tools to get more intimate with customers.

Posted 06/01/2007Internet RetailerPost a comment

/ Press Release

ViVOtech Adds Six Engineering, Sales and Marketing VPs

NFC Software and Systems Pioneer Expands Senior Talent Ranks as Global Market for Rich Mobile Commerce Solutions Rapidly Approaches Tipping Point

Posted 02/22/2011

/ Press Release

MarketTools Appoints Lynn Christensen as Chief Development Officer

Christensen Brings Extensive Business Intelligence and Enterprise Feedback Management Experience to Role SAN FRANCISCO ––February 9, 2010––MarketTools, Inc., the leading provider of Customer Insight Management solutions, today announced that Lynn Christensen has been named Chief Development Officer, reporting to CEO Scott Arnold. In this role, Christensen is responsible for the software engineering, user experience, performance optimization,...

Posted 02/22/2010

/ Press Release

MarketTools Announces Solution For Self-Service Online Communities

MarketTools® Community Manager Enables Rapid Deployment and Management of Online Customer Communities for Deeper, More Complete Customer Insights SAN FRANCISCO ––January 12, 2010––MarketTools, Inc., the leading provider of Customer Insight Management solutions, today launched MarketTools Community Manager, a new Software-as-a-Service (SaaS) product offering that enables the rapid creation and deployment of online customer communities. MarketTools...

Posted 01/14/2010