/ Technology

For customer service, shoppers are going social

More consumers are seeking help through online communities.

Posted 01/27/2012Paul DemeryPost a comment

Related Searches:Paul Demery | Social Media | Survey

/ E-Retailers

Staples’ e-commerce push

The retailer is opening an E-Commerce Innovation Center to build online shopping tools.

Posted 01/26/2012Thad RueterPost a comment

Related Searches:Staples | E-commerce Market Size | Endeca

/ Marketing

E-retailers improve site navigation

The E-tailing Group also finds more focus on mobile and social commerce.

Posted 01/25/2012Stefany MoorePost a comment

Related Searches:Drop Ship | Video

/ Technology

Bringing order to content chaos

An IR design conference speaker offers tips on managing content.

Posted 01/23/2012Bill BriggsPost a comment

/ Technology

Mobile holiday shopping jumps sharply in the U.K.

30% of shoppers used their phones for shopping this year, versus 10% in 2010.

Posted 01/12/2012Don DavisPost a comment

Related Searches:Online Sales Vs Brick And Mortar | Percentage Of Online Retail Sales | Online Sales Vs Retail Sales

/ Technology

Shoppers are pretty satisfied with large e-retailers’ mobile sites and apps

ForeSee releases its first study of consumer satisfaction with mobile retail sites and apps.

Posted 01/12/2012Bill SiwickiPost a comment

Related Searches:Online Shopping Statistics | Mobile Commerce Statistics | Online Retail Statistics

/ Marketing

Facebook puts paid ads into its news feed

Featured Stories places paid content into the most-viewed area on the social network.

Posted 01/11/2012Zak StamborPost a comment

/ Technology

Tech-savvy mobile shoppers went crazy this holiday season, survey finds

One-third of female smartphone owners surveyed made half their holiday buys on the devices.

Posted 01/04/2012Bill SiwickiPost a comment

Related Searches:Mobile Commerce Statistics | Tablet | Mobile Commerce