/ Marketing

Social media advertising grows at the expense of other channels

But many retailers still don’t have a clear sense of ROI, Nielsen says.

Posted 01/30/2013Zak StamborPost a comment

/ Marketing

Social marketing firm SocialCode hires Facebook’s sales director

Bill Masterson takes over as the vendor’s chief revenue officer.

Posted 01/23/2013Zak StamborPost a comment

/ Technology

Under Armour gains sales via live chat expertise

Under Armour employs live chat agents who love its athletic apparel.

Posted 07/11/2012Zak Stambor1 comments

Related Searches:Under Armour | Chat

/ Technology

Live chat vendor Needle raises $10.5 million

The company plans to use the funds to expand its roster of agents.

Posted 07/02/2012Zak StamborPost a comment

Related Searches:Live Chat

/ Marketing

Big design changes drive growth online at Under Armour

Sales from tablet computers are now in the high single digits.

Posted 04/20/2012Mark Brohan1 comments

Related Searches:Under Armour | Rightnow

/ Technology

Skullcandy hands over live chat to skateboarders and surfers

Headphone shoppers like to have questions answered by like-minded peers.

Posted 03/13/2012Zak StamborPost a comment

/ Technology

IRWD2012: Nutrisystem gets its mobile channel in shape

Fun mobile features lead more consumers to participate in its dieting programs.

Posted 02/13/2012Paul Demery1 comments

/ Technology

IRCE 2011 Report: For a rebranding, Hayneedle brought customer care back home

The online retailer ended offshore customer service and developed a new focus.

Posted 06/16/2011Bill SiwickiPost a comment

Related Searches:Hayneedle