Your Search: Net Promoter Score
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1 - 10 of 38 Results
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/ E-Retailers
Best Buy reports strong online growth in the first quarter
The chain also aims to ship web orders from stores.
Posted 05/21/2013Don DavisPost a comment
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/ Technology
Loyalty requires satisfaction with all channels
Excellent mobile site shopping doesn’t guarantee a repeat visit, Prosper says.
Posted 04/03/2013Bill SiwickiPost a comment
Related Searches:Omnichannel | Walmart | Loyalty
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/ E-Retailers
Small online retailers rack up big holiday sales
Heavy traffic slowed, and in one case crashed, sites of some larger merchants.
Posted 11/29/2012Amy DustoPost a comment
Related Searches:Delia | Target Corp Online Sales | Qvc Sales
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/ Technology
Taco Bell offers a large m-commerce menu
Be innovative and distinct, advises a Taco Bell executive and MMCF 2012 speaker.
Posted 07/20/2012Bill SiwickiPost a comment
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/ Technology
eBay’s customer experience improved in 2009, study says
Amazon.com Inc., eBay Inc. and Barnes & Noble Inc. had the three highest Net Promoter customer satisfaction scores among online retailers in 2009, according to a new study. While Amazon’s score fell from 74% to 71%, eBay’s improved from 61% to 65%.
Posted 03/19/2010Zak StamborPost a comment
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/ Technology
InterWorld Highway scores with niche site built for plus board maker
When a manufacturer asked InterWorld Highway how to boost sales, the online retailer of electronic testing and educational equipment and supplies created a niche site: HalfTimeBoard.com.
Posted 01/23/2008Mark BrohanPost a comment
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Rethinking customer service
Retailers respond to the changing ways shoppers seek to get their issues resolved.
Posted 03/28/2013Zak StamborPost a comment
Related Searches:Rethinking Customer Service
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The mobile age begins
M-commerce leaders will share successful strategies at the Mobile Marketing & Commerce Forum in October.
Posted 09/01/2012Bill SiwickiPost a comment
Related Searches:Custora | Brandon Mcgee
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People Power
Armed with information, contact center reps can add warmth and intelligence that software lacks.
Posted 05/31/2011Zak StamborPost a comment
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Sorting Good from Bad
As online criminals deploy new schemes, e-retailers fight back with new strategies.
Posted 04/29/2011Paul Demery1 comments
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