The Right Metrics
Nov. 1, 2009 Our businesses are complex. Our web sites are complex. Our customers are complex. The combination of the three is incredibly complex. So why do we see...
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Silverpop and SeeWhy Partner to Provide Automated Email
Sep. 14, 2009 Follow Up Shown to Convert up to 50 Percent of Website Abandoners Supports best practices for remarketing to website abandoners ...
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Online ads give brands a bigger sales boost than TV, comScore study says
Aug. 20, 2009 Online advertising of consumer products boosts sales at a higher rate and faster than comparable TV advertising, according to a recent study...
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U.K.-based payments services provider enters the North American market
July 9, 2009 YESpay International Ltd., a provider of payment processing services compliant with the payment card industry’s data security standard for online an...
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ForeSee Results Unveils CS SiteManager 4.0
Jun. 4, 2009 ANN ARBOR, Mich. (, 2009) - ForeSee Results, the market leader in online customer satisfaction measurement and management, today unveiled an...

Top 500 e-retailers take a bigger bite of the pie
Jun. 1, 2009 The 2009 Edition of the Top 500 Guide, which was published in mid-May, reveals something that each of the four previous editions also revealed: that e...
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Satisfying Customers
Jun. 1, 2009 Shrinking consumer spending and intensified competition for fewer dollars make customer satisfaction more important than ever. Academic research shows...
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The Top 500 Guide
Jun. 1, 2009 Last year showed online retailers an unpleasant and previously unacknowledged truth: E-commerce is subject to the same economic forces as the rest of ...
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More price-sensitive shoppers are less satisfied online, new study shows
May 11, 2009 Consumer satisfaction with online retailers slipped in the first half of this year, driven by consumers’ focus on price, says the new Top 100 Onli...
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4imprint Deploys All-in-One IP Communications Software Suite from Interactive Intelligence
May 7, 2009 Online retailer reports increased customer satisfaction, optimized staffing, and improved training as a result of company-wide software deployment ...
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