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  Talk Isn't Cheap

  Online retailers get more out of live chat when they put more information in agents' hands.

  Posted 02/01/2012Paul DemeryPost a comment

  Online retailers get more out of live chat when they put more information in agents' hands.
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  Testing 1, 2, 3

  Testing services can identify online pain points, letting e-retailers smooth the path to purchase.

  Posted 02/01/2012Paul DemeryPost a comment

  Testing services can identify online pain points, letting e-retailers smooth the path to purchase.
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  The Risky Rumba With Amazon

  Is there more profit or peril in embracing the world's e-commerce powerhouse?

  Posted 12/31/2011Paul Demery2 comments

  Is there more profit or peril in embracing the world's e-commerce powerhouse?

  Related Searches:Ozbo

• IBM buys DemandTec, adding to its retail portfolio

  In a move that positions it to better compete against other vendors that provide comprehensive software suites to large multichannel retailers, IBM said it will pay $440 million for DemandTec, a provider of technology designed to help predict how consumers will respond to changes in pricing and product lines.

  Posted 12/31/2011Paul DemeryPost a comment

  In a move that positions it to better compete against other vendors that provide comprehensive software suites to large multichannel retailers, IBM said it will pay $440 million for DemandTec, a provider of technology designed to help predict how consumers will respond to changes in pricing and…
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  A federal answer to online sales tax gains new momentum in Congress

  A federal answer to online sales tax gains new momentum in Congress.

  Posted 11/30/2011Paul DemeryPost a comment

  A federal answer to online sales tax gains new momentum in Congress.

• We need to chat

  Training, technology and teamwork help e-retailers derive more sales and profits from live chat.

  Posted 11/01/2011Paul DemeryPost a comment

  Training, technology and teamwork help e-retailers derive more sales and profits from live chat.

  Related Searches:Customer Service | Live Chat

• Oracle builds out its e-commerce suite

  With its recent agreement to purchase site search and online marketing technology provider Endeca Technologies Inc., Oracle Corp. take another big step in offering a comprehensive set of e-commerce and business management technology to retailers.

  Posted 11/01/2011Paul DemeryPost a comment

  With its recent agreement to purchase site search and online marketing technology provider Endeca Technologies Inc., Oracle Corp. take another big step in offering a comprehensive set of e-commerce and business management technology to retailers.

• Hitting the links

  It takes a strong blend of art and science to find and develop the right web affiliates.

  Posted 11/01/2011Paul DemeryPost a comment

  It takes a strong blend of art and science to find and develop the right web affiliates.
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  California and Amazon cut a tentative deal to put off online sales taxes for another year

  California legislators agreed last month to exempt online retailers from sales tax collection for at least a year, and Amazon has agreed to lobby for a federal law that could lead to online retailers collecting sales tax in many states.

  Posted 09/30/2011Paul DemeryPost a comment

  California legislators agreed last month to exempt online retailers from sales tax collection for at least a year, and Amazon has agreed to lobby for a federal law that could lead to online retailers collecting sales tax in many states.
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  Order express

  By fulfilling orders from any store or warehouse, retailers can boost sales, service and efficiency.

  Posted 09/30/2011Paul DemeryPost a comment

  By fulfilling orders from any store or warehouse, retailers can boost sales, service and efficiency.

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