/ Technology

New ATG suite designed to give contact center agents more options

A new web-enabled software suite from ATG lets call center reps manage multiple aspects of orders, including changes and returns, and access cross-channel customer data to support up-sells and cross-sells, ATG says.

Posted 09/29/2005Paul DemeryPost a comment

/ E-Retailers

Loudeye moves a board member into the CEO’s office

Loudeye Corp., which provides digital media services to businesses, including many online retailers, has appointed board member Michael A. Brochu as president and CEO. He succeeds Jeffrey M. Cavins, who is leaving the company.

Posted 02/07/2005Kurt PetersPost a comment

/ Technology

Another survey underlines the importance of customer service

Timely service and access to product information are key drivers in consumers' online purchase decisions and will play a large part in determining who succeeds and who fails this holiday shopping season, says a new survey by Primus, a provider of eCRM software. In early August, Primus sponsored a national random telephone survey among 502 adults (261 female and 241 male), 18 and older who have Internet access. The survey reveals that while a...

Posted 01/19/2001Don DavisPost a comment

Weighing technology choices

New e-commerce technology is no longer a choice between best-of-breed or single-source provider. Web integration technology makes both possible—in the same installation.

Posted 02/28/2007Internet RetailerPost a comment

/ Press Release

Paul Mazzoleni and Lisa Zandy Join Optiem Team

Thursday, April 5, 2007 --Cleveland, Ohio - Optiem is pleased to announce the addition of Paul Mazzoleni and Lisa Zandy to its team. Mazzoleni joins Optiem as an Interactive Designer responsible for flash-based animation and interactive design, including user interfaces, icons, style sheets, templates, and layouts. Mazzoleni is a recent graduate of Columbus College of Art and Design with a Bachelors of Fine Arts in Media Studies. As a Project...

Posted 04/09/2007

/ Press Release

SHOP.COM EXPANDS BOARD OF DIRECTORS

BOB KAVNER AND FREDRIC HARMAN JOIN BOARD MONTEREY, Calif., November 9, 2005 – SHOP.COM™ (www.SHOP.COM), the destination online marketplace where people conveniently shop for thousands of trusted brands using a single account, today announced the appointment of Bob Kavner and Fredric Harman to its Board of Directors. This expansion brings SHOP.COM’s board to five members. Kavner and Harman join existing Board members, including: • Lee Lorenzen,...

Posted 11/14/2005

/ Press Release

ATG Introduces Next-Generation Customer Service and Support Suite

Unique Assisted- and Self-Service Applications Incorporate Powerful “ATG Wisdom™” Technologies, Deliver Unprecedented Relevance and Continuity, On-site or On-demand HUNTINGTON BEACH, Calif., September 20, 2005 – ATG (Art Technology Group, NASDAQ: ARTG), the software provider behind the most consistent and relevant marketing, commerce, and customer service experiences, today announced from DEMOfall 2005 the availability of its new Wisdom-enabled...

Posted 09/20/2005

/ Press Release

ATG ANNOUNCES FIRST-QUARTER 2005 FINANCIAL RESULTS

Company Grows Revenues 31% Year Over Year and 7% Sequentially; Achieves GAAP Profitability CAMBRIDGE, Mass., April 28, 2005 – ATG (Art Technology Group, Inc., NASDAQ: ARTG) today announced its financial results for the first quarter ended March 31, 2005. Total revenues for the first quarter of 2005 were $22.0 million, a 31 percent increase from $16.8 million in the first quarter of 2004 and a 7 percent increase from $20.6 million in the fourth...

Posted 05/09/2005