Your Search: Proactive Chat
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1 - 10 of 158 Results
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/ E-Retailers
Staples’ e-commerce push
The retailer is opening an E-Commerce Innovation Center to build online shopping tools.
Posted 01/26/2012Thad RueterPost a comment
Related Searches:Staples | E-commerce Market Size | Endeca
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/ Technology
Free shipping offers can lead to more holiday sales
Forrester Research also suggests that retailers have live chat in place.
Posted 10/12/2011Stefany MoorePost a comment
Related Searches:Free Shipping | Live Chat | Holiday
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/ Technology
No mindless chatter here: Online apparel retailer ScotteVest gains sales via live chat
The retailer engages in 160 chats per week, and 25% of them lead to sales.
Posted 05/27/2011Stefany MoorePost a comment
Related Searches:Scottevest | Chat | Live Chat
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/ Technology
Live chat use is on the rise, survey says
20% of U.S. consumers prefer it over phone or e-mail, The E-tailing Group says.
Posted 05/10/2011Allison EnrightPost a comment
Related Searches:Chat | Live Chat | Customer Service
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/ Technology
E-retailers say live chat is critical and builds conversions
A survey suggests that holiday shoppers who chat convert at least 20% of the time.
Posted 02/18/2011Allison EnrightPost a comment
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/ Technology
After a rocky start, Build.com constructs an expanded live chat service
The home-supply e-retailer plans to double the size of its live chat team.
Posted 09/23/2010Allison EnrightPost a comment
Related Searches:Live Chat
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/ Technology
Click-to-call and click-to-chat can drive sales and recover lost revenue
ATG’s live help features deliver up to a 304% return on investment.
Posted 09/23/2010Zak Stambor2 comments
Related Searches:Forrester Consulting | Chat | Live Chat
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/ Marketing
Making friends with online commentators pays off
Search engines are picking up comments on blogs and social networks, so it’s worthwhile to chat up the commentators.
Posted 06/11/2010Internet RetailerPost a comment
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/ Technology
Half of consumers say they would be open to a chat invite, but few accept
6% of consumers perusing a web site will have a live chat discussion with a customer service rep if invited, Bold Software LLC, a vendor of live chat technology, finds in a new research report.
Posted 05/06/2010Katie DeatschPost a comment
Related Searches:Live Chat
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/ Marketing
For tech-heavy Bridgestone Golf, distributed live chat scores with shoppers
To win over customers, Bridgestone Golf routinely deploys $20,000 cameras in golf course product demos that freeze its customer’s golf swings so it can recommend the right ball and club for the particular way they hit. Now it’s also planning to deploy live chat in unexpected places, such as e-mail messages and iPhone apps, to build on the passion its customers have for golf technology, director of Internet marketing Bill Lane says
Posted 05/06/2010Paul DemeryPost a comment
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