/ Technology

Free shipping offers can lead to more holiday sales

Forrester Research also suggests that retailers have live chat in place.

Posted 10/12/2011Stefany MoorePost a comment

Related Searches:Free Shipping | Live Chat | Holiday

/ Technology

No mindless chatter here: Online apparel retailer ScotteVest gains sales via live chat

The retailer engages in 160 chats per week, and 25% of them lead to sales.

Posted 05/27/2011Stefany MoorePost a comment

Related Searches:Scottevest | Chat | Livechat

/ Technology

Live chat use is on the rise, survey says

20% of U.S. consumers prefer it over phone or e-mail, The E-tailing Group says.

Posted 05/10/2011Allison EnrightPost a comment

Related Searches:Chat | Live Chat | Customer Service

/ Technology

E-retailers say live chat is critical and builds conversions

A survey suggests that holiday shoppers who chat convert at least 20% of the time.

Posted 02/18/2011Allison EnrightPost a comment

Related Searches:Live Chat | Chat

/ Technology

After a rocky start, Build.com constructs an expanded live chat service

The home-supply e-retailer plans to double the size of its live chat team.

Posted 09/23/2010Allison EnrightPost a comment

Related Searches:Live Chat

/ Technology

Click-to-call and click-to-chat can drive sales and recover lost revenue

ATG’s live help features deliver up to a 304% return on investment.

Posted 09/23/2010Zak Stambor2 comments

Related Searches:Chat | Live Chat

/ Marketing

Making friends with online commentators pays off

Search engines are picking up comments on blogs and social networks, so it’s worthwhile to chat up the commentators.

Posted 06/11/2010Internet RetailerPost a comment