/ Technology

Virgin soars on customer service via live chat

The British airline says proactive chat is better than e-mail. 

Posted 09/06/2012Thad RueterPost a comment

Related Searches:Chat | Case Study

/ Technology

Nearly 60% of Blue Soda Promo’s live chat sessions result in a sale

The promotional products e-retailer’s account managers respond to chats.

Posted 09/05/2012Zak StamborPost a comment

Related Searches:Live Chat

/ Technology

A new live chat tool helps identify customers in need

Retailers can reach out to customers rather than waiting for them to ask.

Posted 07/23/2012Amy DustoPost a comment

Related Searches:Magento | Shopify

/ Technology

Two-thirds of online shoppers have tried live chat

75% will have done so by 2013, according to the E-tailing Group.

Posted 03/27/2012Allison EnrightPost a comment

/ E-Retailers

Staples’ e-commerce push

The retailer is opening an E-Commerce Innovation Center to build online shopping tools.

Posted 01/26/2012Thad RueterPost a comment

Related Searches:@walmartlabs | Brian Tilzer | Endeca

/ Technology

Free shipping offers can lead to more holiday sales

Forrester Research also suggests that retailers have live chat in place.

Posted 10/12/2011Stefany MoorePost a comment

Related Searches:Webinar

/ Technology

No mindless chatter here: Online apparel retailer ScotteVest gains sales via live chat

The retailer engages in 160 chats per week, and 25% of them lead to sales.

Posted 05/27/2011Stefany MoorePost a comment

Related Searches:Scottevest

/ Technology

Live chat use is on the rise, survey says

20% of U.S. consumers prefer it over phone or e-mail, The E-tailing Group says.

Posted 05/10/2011Allison EnrightPost a comment