/ Technology

Lightwave Security plans for growth

With web-based collaborative workflow technology that helps online retailers manage payment security systems, Lightwave Security is building out its network of sales agents to expand in the North American market.

Posted 01/07/2010Paul DemeryPost a comment

/ E-Retailers

E-commerce remains food for thought for big chain grocers

Big chain grocers ignore e-commerce at their own risk. Food retailers in the Top 500 Guide’s food and drug segment increased their accumulated sales by 12% to $2.37 billion in 2007, but big chains such as The Kroger Co. are conspicuous by their absence.

Posted 09/10/2008Mark BrohanPost a comment

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Military commissaries to accept Internet coupons in-store

The agency that sells groceries to military personnel and families around the world will accept web-generated coupons in its 273 stores. While some retail grocers don’t accept them, consumers love them, driving web coupon redemption up by 134% last year.

Posted 10/04/2004Kurt PetersPost a comment

/ Technology

Online service from offline companies still lags, new survey says

Surveying the 100 largest companies, The Customer Respect Group found that a third don’t respond at all to online inquiries and that half share customer data without permission.

Posted 06/28/2004Kurt PetersPost a comment

/ Technology

Online grocery sales rise 40% in 2003 over ’02, study estimates

A shift toward improved customer service in the online grocery industry is paying off in strong growth, with 2003 online sales of food and beverages estimated at $3.7 billion, up 40% from $2.64 billion in 2002, says a study by Michigan State University.

Posted 03/05/2004Kurt PetersPost a comment

/ Technology

Publix will post an interactive version of print ad online

Publix Supermarkets Inc. has started posting its weekly newspaper sales flier at Publix.com. Customers can view the ad as it appeared in print or by category, brand name or keyword search.

Posted 02/19/2004Kurt PetersPost a comment