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1 - 10 of 124 Results
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/ Technology
IBM to acquire web analytics vendor Tealeaf Technology
The analytics vendors’ clients include 18 retailers in the Internet Retailer Top 500.
Posted 05/02/2012Don DavisPost a comment
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/ Marketing
Big design changes drive growth online at Under Armour
Sales from tablet computers are now in the high single digits.
Posted 04/20/2012Mark Brohan1 comments
Related Searches:Under Armour | John Rogers | Mark Brohan
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/ Technology
E-commerce and digital media deals top $44 billion in 2011
The segment had 1,159 mergers and acquisitions this year, Petsky Prunier says.
Posted 12/30/2011Stefany MoorePost a comment
Related Searches:Petsky Prunier | Gilt Groupe | Online Retail Industry
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/ Technology
Oracle will buy call center services firm RightNow Technologies
The deal marks Oracle’s latest attempt to beef up its e-commerce offerings.
Posted 10/24/2011Thad RueterPost a comment
Related Searches:Atg
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/ Technology
HauteLook wants chattier live chat agents
When consumers shop for a Getaways travel deal, live chat leads to more conversions.
Posted 10/07/2011Paul DemeryPost a comment
Related Searches:Nordstrom Online Sales | Nordstrom | Live Chat
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/ Technology
Frustrated shoppers? Social media and software can soothe their concerns
Technology enables call center agents to offer more personalized help to consumers.
Posted 05/20/2011Zak StamborPost a comment
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/ Marketing
Retailers can turn social media pans to praise—if they respond
A new report finds consumers react well when retailers respond to negative feedback.
Posted 03/01/2011Zak StamborPost a comment
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/ Technology
How J&P Cycles rides social media to revenue
The motorcycle parts retailer talks up customer service on Twitter and other social sites.
Posted 09/23/2010Paul DemeryPost a comment
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/ Technology
RightNow hires a former BestBuy.com executive
Brian Curran will work to improve the customer experience for the vendor's clients.
Posted 07/26/2010Zak StamborPost a comment
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/ Marketing
Beauty.com puts a new face on customer service with Twitter and live chat
With the help of Twitter and live chat sessions with customer service reps trained as glamour experts, Beauty.com is boosting conversion rates as it strives to replicate the shopping experience of the in-store cosmetics counter, the retailer says.
Posted 03/03/2010Paul DemeryPost a comment
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