Your Search: Rightnow
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1 - 10 of 120 Results
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/ Technology
E-commerce and digital media deals top $44 billion in 2011
The segment had 1,159 mergers and acquisitions this year, Petsky Prunier says.
Posted 12/30/2011Stefany MoorePost a comment
Related Searches:Online Retail Industry | Gsi | Stefany Moore
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/ Technology
Oracle will buy call center services firm RightNow Technologies
The deal marks Oracle’s latest attempt to beef up its e-commerce offerings.
Posted 10/24/2011Thad RueterPost a comment
Related Searches:Call Center | Atg | Oracle
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/ Technology
HauteLook wants chattier live chat agents
When consumers shop for a Getaways travel deal, live chat leads to more conversions.
Posted 10/07/2011Paul DemeryPost a comment
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/ Technology
Frustrated shoppers? Social media and software can soothe their concerns
Technology enables call center agents to offer more personalized help to consumers.
Posted 05/20/2011Zak StamborPost a comment
Related Searches:Call Center
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/ Marketing
Retailers can turn social media pans to praise—if they respond
A new report finds consumers react well when retailers respond to negative feedback.
Posted 03/01/2011Zak StamborPost a comment
Related Searches:Ratings And Reviews
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/ Technology
How J&P Cycles rides social media to revenue
The motorcycle parts retailer talks up customer service on Twitter and other social sites.
Posted 09/23/2010Paul DemeryPost a comment
Related Searches:Motorcycle
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/ Technology
RightNow hires a former BestBuy.com executive
Brian Curran will work to improve the customer experience for the vendor's clients.
Posted 07/26/2010Zak StamborPost a comment
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/ Marketing
Beauty.com puts a new face on customer service with Twitter and live chat
With the help of Twitter and live chat sessions with customer service reps trained as glamour experts, Beauty.com is boosting conversion rates as it strives to replicate the shopping experience of the in-store cosmetics counter, the retailer says.
Posted 03/03/2010Paul DemeryPost a comment
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/ Technology
RightNow Technologies buys social web specialist HiveLive
RightNow, which provides customer data and contact center technology, will pay $6 million in cash for HiveLive. RightNow says the acquisition will enable its customers to build online communities for customer support, engagement and brainstorming.
Posted 09/09/2009Katie DeatschPost a comment
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/ Technology
RightNow Technologies reports 25% revenue growth in 2008
The provider of customer relationship management software registered record bookings in the fourth quarter when revenue hit $36.1 million, an 18% increase over the same quarter a year earlier.
Posted 02/10/2009Katie DeatschPost a comment
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