/ E-Retailers

Mass merchants lead retail categories with a 15% rise in July traffic

With the sharpest increase in traffic at Kmart.com, mass merchants and wholesale clubs posted a 14.8% year-over-year increase in the number of unique web site visitors in July to lead five other retail categories measured by Compete.

Posted 08/28/2009Don DavisPost a comment

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/ Technology

Ross-Simons sees video as the crown jewel of better customer service

Jeweler Ross-Simons Inc. is taking steps to improve the efficiency of its e-commerce operation. In addition to better site search, Ross-Simons also added more product videos, which in turn have helped to reduce returns by about 10%.

Posted 12/29/2008Mark BrohanPost a comment

/ E-Retailers

Online jewelers ice the fastest growing Top 500 retail segment

The 2007 combined sales of web jewelry retailers ranked in the current Internet Retailer Top 500 Guide totaled $1.05 billion, up 36% from combined web sales of $772.4 million in 2006. In contrast, jewelry stores grew sales by only 2.7%.

Posted 08/27/2008Mark BrohanPost a comment

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/ Marketing

Ross-Simons improves site search, navigation and merchandising features

Multi-channel jewelry retailer Ross-Simons Inc. improved customers’ experiences at its online site during the 2007 holiday shopping season by adopting new site search, navigation and merchandising features.

Posted 04/02/2008Katie DeatschPost a comment

/ E-Retailers

Ross-Simons adds luster to its annual e-commerce sales

E-commerce grew 10% in 2006 for Ross-Simons Inc. Ross-Simons.com averaged almost 470,000 monthly unique visitors in 2006 and an average ticket of $270, the company says.

Posted 03/21/2007Bill BriggsPost a comment