Big online spenders like to chat it up, survey suggests
Mar. 18, 2010 Online shoppers who have engaged in live chats on web sites tend to be wealthier, better educated and more likely to spend large sums online tha...

More than half of companies are ready for mobile advertising, study says
Mar. 18, 2010 57% of companies surveyed in the fourth quarter by Unica Corp. said they either already use mobile marketing tactics—mobile messaging, mobile web site...

Consumers are still not sold on mobile coupons, study finds
Mar. 18, 2010 While interactive marketers are showing increasing interest in offering mobile coupons, most consumers aren’t excited about receiving the high-tech eq...

FCC proposes speeding up broadband and extending it to more consumers
Mar. 16, 2010 The Federal Communications Commission today unveiled a 10-year plan to extend broadband Internet access to nearly 100 million more consumers and make ...

STELLAService Launches Today – Focused on Measuring Online Retailers’ Customer Service Performance
Mar. 16, 2010 Expert-driven approach leads STELLAService toward the world’s most unbiased, objective measurement of online customer service performance NEW ...

HSN promotes an executive who will oversee the fulfillment division
Mar. 15, 2010 TV and web retailer HSN Inc. has promoted Rob Solomon to executive vice president of operations. He’ll report to HSN CEO Mindy Grossman and will join ...

Kasuba Promoted to iContact Chief Technology Officer
Mar. 15, 2010 Former VP of Operations to Head Email Marketing Leader’s Technology Efforts Durham, NC (, 2010) – iContact, an industry leader in email mark...

Fraud is costing online merchants 1.2% of revenue, survey finds
Mar. 12, 2010 Online merchants are seeing fraud losses that average 1.2% of their revenue, suggest survey findings from the Merchant Risk Council, a trade gro...

Even without sites customized for foreign markets, global sales are rising
Mar. 12, 2010 Few U.S. retailers offer web experiences tailored to consumers in foreign countries, but many nonetheless are reaping online sales from abroad...

Need help finding the perfect pump? Heels.com has live video chat for that
Mar. 11, 2010 Need help finding the perfect pump? Heels.com has live video chat for that E-Commerce Technology News for the week of: 3/15/2010 Facebook Tria Beauty VendorNet Microscope.com Sum Effect, Volusion TheFind Target Jay Scannell/IRCE Heels.com Thomas Cook Siteminis When Eric McCoy, founder and CEO of…
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