/ E-Retailers

Amazon leads major e-retailers in a customer satisfaction survey

Amazon and Costco lead the pack of 14 merchants for online shopper satisfaction.

Posted 11/29/2012Allison EnrightPost a comment

Related Searches:Zappos | Abercrombie | L.l Bean

/ Technology

Tweet this: Zappos and L.L. Bean are tops at responding to Twitter inquiries

The e-retailers answer all consumer service tweets within 24 hours, a survey says.

Posted 06/01/2012Allison EnrightPost a comment

Related Searches:Hispanic | Pew | Zappos Customer Service

/ Technology

Amazon is tops in customer service, an NRF survey finds

Unique mobile apps and free shipping set apart leaders in retail customer service.

Posted 01/18/2012Paul DemeryPost a comment

Related Searches:Zappos | Qvc Mobile | Lands End

/ Technology

Online shoppers step up purchasing as holiday nears

This week started strongly as consumers raced to beat shipping deadlines.

Posted 12/22/2011Allison EnrightPost a comment

Related Searches:Zappos | Conductor

/ Technology

How 16 e-retailers slashed international shipping costs

Retailers including Macy’s and Amazon had average cuts of at least 24%.

Posted 12/12/2011Paul Demery1 comments

Related Searches:Macy's Distribution Center | Zappos | Bongo

/ Technology

For online buzz, Target gains on long-time leader Amazon

The Zeta Buzz index says Target receives more positive chatter than does Amazon.

Posted 08/31/2011Thad RueterPost a comment

Related Searches:Dillards | Dillard's

/ Marketing

eBay revamps its look

The online marketplace says it has sped up load times and added new features.

Posted 11/01/2010Zak StamborPost a comment

/ Marketing

Fossil tops the list of paid search rankings for accessories

Fossil and Zappos.com led in paid search for accessories in the new Search Marketing Guide.

Posted 08/25/2010Bill BriggsPost a comment

Related Searches:Fossil Inc | Fossil | Ashford